Shipping policy

Shipping Times:

• All items will be processed within 2-5 business days of the order being placed plus an additional 2-5 days for your order to arrive at your door. If there are any delays or problems pre-shipment, Exotic World will attempt to contact the customer.
• If any items are out of stock, Exotic World will contact the customer to offer alternatives or to receive a full refund to their method of payment immediately. 

Damaged Packages/Products:

• Claims made for damaged products will be covered by USPS carrier insurance and the customer must make a claim through their website. 
• All damages are to be handled through the carrier service selected and the customer agrees to this when using our services.

Please see our refund policy for more information on damaged shipments.

Melted Product:

• As the temperature starts to rise across the USA, it becomes more difficult to guarantee the freshness and condition of chocolates and other melt-able goods.
• If temperatures in your city are above 73 Fahrenheit, goods may arrive slightly damaged. If temperatures are above 82 Fahrenheit, goods are more susceptible to melt in transit. 
• You will have an option during check out to have ice packs included with your package to prevent melting. This option will be available at an additional charge. Although, this extra option DOES NOT guarantee that your chocolates will still not melt. 

We can not be responsible for any temperature-related damages caused during shipping. Please refer to our return policy regarding returns and damages.